Frequently Asked Questions

When searching for a swimming pool cleaning service to help maintain your pool, often times you end up at a dead end. It is very easy to search and really not know what you’re looking for because pool maintenance is difficult to understand. If you have a question that’s not listed here, please don’t hesitate to reach out to us! Have a question? Looking for a free estimate? Want to learn more about our swimming pool cleaning service? Do you need help resolving a problem with your pool? Take a look at our premium pool services and contact us today!

Is a pool service worth it?

A pool service gives you peace of mind. It not only saves you time and money, but it also reduces stress. Maintaining a pool can be tiresome work. Unless you enjoy the science behind maintaining your pool, or due to financial reasons, having a professional pool service could very well be the best decision you can make in regards to your pool. Your time is way more valuable than the cost of service. 

Less stress, fewer headaches, fewer details, more fun.

Is price the most important factor when considering a pool service company?

Absolutely not.

Although you may receive a reasonable price from someone who is trying to break into the industry, you may end up with someone that doesn’t know what they are truly doing. Because of this, they cannot condone charging a higher price, so they go cheap to reap the business. The risk is that their inexperience in proper pool maintenance can end up costing you dearly.

Before you begin price comparisons, remember to ask the following questions:

• Are they certified pool and spa operators (CPO) through the National Swimming Pool Foundation (NSPF)?
• Is the pool company properly licensed and insured in your state or municipality? By licensed we mean a state Pool & Spa Contractors License.
• Do they have a high level of customer service and proof of their clients satisfaction.

With Oasis Pool Solutions, we meet that criteria and beyond. Estimates are always free, and filling out a repair service request is the easiest way to get the ball rolling.

What services do you offer?

We can take care of every pool need except for resurfacing a pool or building a new one. We do have a quality referral for that, however. Check out our premium pool services page for complete details!

How often will you service my pool?

We do prefer to service weekly to make sure your pool stays in tip top shape. If you need your pool cleaned before a certain day (for a pool party or maybe a rental clean), we will do our very best to accommodate you!

Is your staff qualified?

Oasis Pool Solutions is a state Licensed Certified Pool and Spa Contractor along with being C.P.O. certified and also insured. They are well trained and take pride in their pool expertise. One of our most valuable assets we are able to earn from you is being worthy of your trust. Our customers with locks on their gates have no hesitation to hand us the key to their home, which speaks for itself.

Do you provide any other services than pool cleaning & repair?

We have a host of services we offer. The only things we really don’t handle are renovations and building pools. However, we have a great referral for that. We do tons of things such as cleaning, repairs, installations, and inspections to name a few. Check out our list of services we offer. If you have a unique situation contact us and we’ll be glad to help!

Are there extra costs that are not covered in the monthly service?

Our services cover all basic maintenance services included in our packages. Some services that may cost extra are:

1. Filter cleaning: we recommended every 4.5-6 months on cartridge filters with multiple cartridges such as the Jandy CV460 and is charged as an add on service
2. Storm Clean-ups. We will give you a written estimate that requires your approval prior to rendering any services outside of the monthly cleaning package you choose. 

How quickly can you start on my pool?

This is a great question.

We are able to meet with you within 24 hours while 48 hours being the absolute longest in rare cases.  We rarely have a delay of more than 2 business days before we can get started on any type of job you may have. Give us a shout so we can get the ball rolling!

Are chemicals included in your cleaning service?

Absolutely.

As long as we are working with you, there is no need for you to purchase and/or store any kind of chemicals at your home. We have you covered! Everything is taken care of with our services we provide for you!

Is it difficult to get in touch with you?

We always want to be readily accessible for you! If for any reason you are unable to get a hold of us right away, have no worries, we will return your call promptly. You also can email us at anytime, and we will respond to you within 12 hours. The majority of the time will be within an hour. You will also be given a cell phone number on the first day of service.

Are you a contract only based pool company?

We understand how contracts can scare people off. Because of that we do not require contracts for our service. We want the quality of our service to keep you.

We do require to have our clients E-Sign a terms of service agreement (not a contract) because meeting your expectations is our number one priority. That is why we love our terms of service. It spells out our services and policies and you know exactly what services are covered so it really is a win-win. If you want to see a copy of the terms of service, just send us an email.

If you have another idea we are all ears!

Is my pool leaking?

The very first thing to do is measure your pool twice in the same day. If you think you have a leak, measure the water level in the morning time and then once more in the evening time. If you are losing 1/3 of an inch of water every day you may have a leak.  Unless you or your kids are doing cannonball after cannonball, then it might be a good idea to have it checked out. Give us a call or shoot us an email so we can come out and check it out for you!